Technical Support Engineer L2

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

Over the past 10 years, we have:

— Gathered 100+ the best specialists on our team

— Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

— Helped 1000+ clients improve purchasing operations

Recognized as one of the best workplaces for young talent by StudPoint, Precoro offers a dynamic, growth-oriented environment where your contributions truly matter.

Don’t worry about limited experience - we value ambition, willingness to learn, and a drive to make a difference. At Precoro, you’ll work on meaningful tasks, grow your skills, and be part of a global impact.

We're looking for Technical Support Engineer to increase customer satisfaction and stickiness by making integrations reliable and well‑supported. Our ideal candidate is a dedicated technical support specialist who will own integration‑related issues and deliver a high-quality support experience for our customers.

What you'll do (responsibilities)

• Provide L1–L2 technical support for integrations (Hotglue, Precoro API, and connected tools such as ERPs/accounting systems)  

• Diagnose and resolve API issues (authentication, rate limits, payloads, error codes) using Postman and logs  

• Investigate and resolve Hotglue sync failures and Python-based transformation issues (schema mismatches, mapping, data types)  

• Support customers in designing and validating integration flows between Precoro and their systems (ERP, finance, CRM, inventory)  

• Create and maintain documentation (troubleshooting guides, FAQs, runbooks, help center articles)  

• Escalate complex issues to engineering with clear reproduction steps and context  

• Identify recurring issues and contribute insights to product and API improvements  

What we look for (requirements)

• 1+ years of experience in Technical Support or Support Engineer roles in B2B

• Strong ability to read and understand API documentation  

• Familiarity with programming languages  

• Basic knowledge of SQL for checking or validating data  

• Strong written and verbal communication skills in English (B2+)

Nice-to-have skills

• Technical support for systems that integrate with ERPs, accounting, or procurement tools (e.g., NetSuite, QuickBooks, Xero, Sage).

• Familiarity with iPaaS / embedded integration tools (Hotglue, Zapier, n8n, Workato, Celigo).

• Experience with log analysis, monitoring tools, or tracing
  
  

Why you'll love working at Precoro:

1. Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.

2. Supportive team culture: You're not alone, our team is open, honest, and always ready to help.

3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.

4. Flexible hours: We care about results, not how long you sit at your desk.

5. 26 days off annually (15 vacation days + 11 public holidays): Work-life balance is a priority for us.

6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.

7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

Hiring Process

Our hiring is quick and straightforward:

1. Recruiter interview (45 minutes)

2. Test task (2–4 hours)

3. Interview with a manager (1 hour)

Join a team that values trust, transparency, and open communication. You can read more about Precoro’s values at this link. 

We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!