Customer Success Manager

Precoro is an innovative AI-powered procurement centralization and automation platform that helps companies eliminate manual tasks and manage purchasing activities across all subsidiaries. With over 1,000 clients in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

What we’ve achieved in 10 years:

🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

We are looking for a Customer Success Manager who will build strong relationships with clients, confidently lead onboarding projects, and drive long-term success and growth for our B2B customers.

Why you’ll love working at Precoro:

• Trust-based management: No micromanagement - your ideas and initiatives are always encouraged.

• Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.

• Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.

• Flexible hours: We care about results, not how long you sit at your desk.

• 26 days off annually (15 vacation days + 11 public holidays)

• Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.

• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

What You Bring:

Must-haves:

• Advanced English (C1+), both written and spoken.

• Openness to a hybrid work model, with regular in-office collaboration in Kyiv.

• Proactive approach and ownership mindset, with the ability to take initiative and drive results.

• Strong communication and problem-solving skills, with a focus on clarity and resolution.

• Empathy combined with structure, balancing a people-first attitude with goal orientation.

• High motivation, whether driven by impact, compensation, or professional growth.

• Strong expansion mindset—proactively driving renewals, identifying growth opportunities, and actively pursuing upsell and cross-sell potential. 

• Comfort with challenges, viewing them as opportunities for learning and improvement.

• Ability to balance proactive and reactive approaches—effectively addressing immediate needs while anticipating future opportunities.
  

Nice-to-haves:

• Experience in roles like CSM, Account Manager, Support, Delivery, or Sales Executive

• Worked with mid-sized B2B clients (especially in the US, UK, or EU)

• Familiarity with procurement, finance, or SaaS

• Confidence with tools like Google Sheets, Intercom, CRMs

Background in customer training or consulting

What You’ll Be Doing:

Key Responsibilities:

1. Onboarding & Implementation:
   

   • Collaborate with the Implementation Team on onboarding projects to ensure a smooth start.
     

2. Customer Engagement & Success:

   • Take ownership of customer accounts, focusing on retention and growth.

   • Proactively drive adoption and maximize value for clients.

   • Act as the main point of contact for customer inquiries, feedback, and issue resolution.

   • Monitor account health, identify risks, and implement retention strategies.
     
     

3. Collaboration & Feedback:

   • Translate customer feedback into clear, actionable insights for the Product Team.

   • Collaborate cross-functionally with Sales, QA, and other teams to ensure a seamless and consistent customer experience.

   • Advocate for the customer’s voice within the company to influence product and process improvements.

   • Participate in internal discussions and initiatives aimed at enhancing customer satisfaction.
     
     

4. Revenue Growth:

   • Work on revenue expansion by ensuring renewals and identifying upsell opportunities.
     
     

Opportunities for Growth:

• Play a key role in shaping customer retention and engagement strategies.

• Grow into a Senior CSM role with clear career advancement.

• Become a trusted advisor in procurement automation and customer success best practices.

• Influence product development for a SaaS platform used in 80 countries.
  
  

What Success Looks Like:

In the First 3 Months:

• Become familiar with company positioning, customer cases, and CSM workflows.

• Learn about procurement and spend management-related processes.

• Learn the main features of the product.

• Resolve a few support cases internally. 

• Learn the details of the customer onboarding process. 

• Become fluent in offering workarounds and dealing with common client requests.

• Become familiar with Precoro’s roadmap and product vision, to better engage customers on success calls.

• Be comfortable on any call (onboarding, renewal, business review, etc.) 

• Complete a successful onboarding of at least 2 new customers. 

• Start ramping up to an even distribution of clients with other CSMs.

In 6 Months:

• Ramp up to a normal CSM productivity by the end of your second quarter. 

• Hit 95% logo activation rate for your customers after onboarding.

• Become a trusted partner for your customers, and achieve a high-level response rate for your engagements with them.

• Get at least 3 upsells/cross-sells.
  

In 12 Months:

• Demonstrate measurable impact on customer retention and satisfaction.

• Develop long-term success plans for high-value customers.

• Influence product strategy by advocating for customer needs.

• Build strong customer success cases.

• Receive at least 2 positive customer reviews per month.

• Become a trusted advisor with high customer loyalty, driving revenue growth.

• Achieve at least 10 upsells/cross-sells.
  
  

What to Expect:

1. Introductory call with our recruiter (30 minutes).

2. Test task.

3. Interview with the hiring manager (60 minutes).

4. Test days
   
   

The probation period lasts 3 months, after which you’ll receive plenty of congratulations!

Join the Precoro team and let’s create innovation together! 🤩