Customer Onboarding Manager (B2B SaaS)

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

What we’ve achieved in 10 years:
🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
🚀Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.

2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.

3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.

4. Flexible hours: We care about results, not how long you sit at your desk.

5. 26 days off annually (15 vacation days + 11 public holidays)

6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.

7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

What You Bring:

Must-Haves:

• Advanced English proficiency.

• Empathy, enthusiasm, and a customer-first mindset.

• Strong communication skills and ability to explain complex concepts simply.

• Proven ability to build trust and foster collaboration with teams and clients.

• Analytical skills to research, structure, and present information effectively.

• Hands-on experience with Excel or Google Sheets to work with metrics and data.

• Problem-solving mindset and curiosity to learn and grow.

• Training, presentation, and project management experience.

Nice-to-Haves:

• Experience working with clients from the UK, US, or Europe.

• Understanding of business processes (finance, procurement).

• Education in economics, finance, management, or related fields.

• Familiarity with SaaS or ERP Systems.

What You’ll Be Doing:

Manage Client Relationships:

• Guide accounts from point of sale to full product adoption.

• Conduct discovery sessions to identify goals, expectations, and challenges.

• Build trust and maintain open communication with stakeholders.
  

Lead Client Onboarding Projects:

• Create tailored onboarding workflows and ensure timely go-lives.

• Coordinate tasks, timelines, and deliverables with internal teams and clients.

• Assist with initial setup and post-implementation changes.

• Deliver product training via webinars, workshops, or one-on-one sessions.

• Develop user-friendly materials: guides, FAQs, videos, and more.

• Enable clients to leverage key platform features independently.
  

Collaborate and Innovate:

• Partner with Sales, QA, and Customer Success teams for seamless transitions.

• Translate customer feedback into actionable product improvements.

• Monitor data and metrics to refine processes and deliver superior experiences.

What Success Looks Like:

In 3 Months:

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.

• Build strong relationships with internal teams.

• Participate in at least 3 onboarding projects with positive feedback.

• Start managing smaller projects with oversight.
  

In 6 Months:

• Successfully complete at least 6 onboarding projects.

• Manage multiple projects independently, including handling challenges.

• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.

• Participate in larger accounts onboarding projects with positive feedback.

  
  What to Expect:

• Intro-call with our recruiter (45 minutes).

• Test task.

• Interview with the hiring manager (60 minutes).

• Test days.

Join the Precoro team and let’s create innovation together! 🤩