CS Operations Manager

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As our CS Operations Manager, you will be the architect behind our entire post-sales ecosystem. You will own our HubSpot infrastructure, design core customer playbooks, and eliminate operational friction for our CSMs, implementation consultants, and support experts.

If you want your operational expertise to directly dictate the trajectory of a rapidly scaling product, let’s talk.

What you’ll do

• Architect the CS Tech Stack & Tool Management: Own, configure, and optimize HubSpot and its integrations to establish a flawless, automated single source of truth for all customer data. You will also be fully responsible for the administration, procurement, and subscription management of all software and tools used by the Customer Success team.

• Build & Update CS Playbooks: Design, maintain, and scale operational playbooks, communication templates, and SOPs (Standard Operating Procedures) to ensure consistent, high-quality execution across every stage of the customer journey.

• Drive Revenue Strategy & Forecasting: Build the dashboards and reporting frameworks that feed real-time insights to leadership, directly shaping annual revenue goals, churn risk mitigation, and expansion opportunities.

  
  

What we’re looking for

HubSpot & Data Expertise: Deep hands-on experience configuring HubSpot CRM, building advanced reports, and managing data hygiene. High proficiency with Excel/Google Sheets goes without saying.

CS Tooling & Procurement Savvy: Proven experience in managing, auditing, and procuring software subscriptions, with a strong eye for budget optimization and administrative control.

Process Design & Enablement: A structured thinker with a track record of writing, organizing, and maintaining clear operational playbooks, SOPs, and knowledge bases that help CS teams perform at their best.

Analytical Polish: A sharp ability to dissect large datasets, spot operational bottlenecks, and translate complex metrics (such as NRR, GRR, Churn, and Adoption) into actionable commercial strategies.

Autonomy & Influence: A proactive collaborator who can easily align multiple departments (Product, Sales, Finance), back up decisions with solid data, and autonomously drive complex projects forward.

English: B2+ or higher

Why you’ll love working at Precoro:

Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.

Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.

Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.

Flexible hours: We care about results, not how long you sit at your desk.

26 days off annually (15 vacation days + 11 public holidays)

Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.

Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

Hiring roadmap

Introductory call with our recruiter (45 minutes).

Interview with the Head of Customer Success Team — Оlena (60 minutes)

Test task.

30-minute discussion of the completed assignment.

Join the Precoro team and let’s create innovation together! 🤩

We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.